Category Archives: Marketing

Why Facebook Should Search Outside of Search…

The news that Facebook is considering a venture into search has sparked much debate in tech circles.  Since its very inception, Facebook has striven to integrate itself ever more visibly into every facet of our lives; its recent IPO and subsequent floatation on the stock market accelerating this desire for ubiquitous omnipresence even further.  But are plans to enter the search market one step too far for the social networking behemoth?

My initial reaction was that this is a step too far.  Although no technology company is ever untouchable (look at the declining fortunes of Nokia), Google’s dominance of the search market and the web economy shows no signs of slowing.

This venture into search actually parallels Google’s avenue into social media: Google Plus was launched last year in an attempt to leverage the company’s ownership of search and content and thus grab a slice of an extremely lucrative social pie.  But even the most ardent Google fan would have to admit that this venture has not been met with the success the search giant would have hoped for.

As of September 2012, Google Plus boasts 400m accounts, which, at half of Facebook’s membership, gained in only a year, is a staggering achievement.  But the truth is that many of these accounts have simply been given automatically to people who use various other Google products, such as Gmail – and this may go some way to explaining the low engagement rate.

And this is not to say that Google Plus is a failure: it has a beautiful UI, its integration with search results allows us to see content publicly ‘+1’d’ in search results and features such as hangouts and circles have been lauded by many tech commentators and consumers alike.  But despite this, the platform has simply failed to inspire the wider general public in the way that Facebook has.

So if Google, a company with almighty clout, has ‘failed’ to dent Facebook’s ownership of social, what makes Facebook think that it can take on search?

There’s a lot of compelling arguments to suggest that Facebook is in a good position to do just that.  Search links people with content, and Facebook is one of the biggest sources of content generation on the Internet.  Facebook is a visible part of our everyday lives and a digital destination that we use frequently throughout the day.  Adding a service such as search makes it easier for users, right?

I’m not so sure.

You see, for me, one of the big appeals of social media is its serendipitous nature.  I like browsing through my feeds, stumbling over amusing photos that friends have shared on Facebook; reading an article that a colleague has posted on Twitter; discovering some amazing research from a contact on LinkedIn.  Browsing and discovering are wonderful features of social media – and browsing is very different to search.

When we search for something, we actively know what we want; what we are looking for.  And tools such as Google and Bing serve that need perfectly.  When I log into Facebook, Twitter, LinkedIn, I don’t go there because I’m after a specific piece of information – I go there to discover.  And that’s crucial.

Social media connects me with content, which, granted, is exactly what search does.  But when I visit my social channels, I’m engaging in a journey of discovery.  I don’t know whether I’ll stumble across a fascinating piece of research shared by a colleague, or a photograph of a cat dressed in a cowboy outfit posted by a sibling.  If I knew exactly what content that I wanted to consume, the chances are that I would have turned to Google to seek out my insightful research article.  Or cat picture…

You could argue that Facebook is in a position to offer both – serendipitous moments of discovery shared by friends, as well as providing a search feature.  But, in my opinion, Facebook needs to be very careful that it doesn’t dilute its proposition as the world’s foremost social networking platform – which it is – by trying to model itself into a sole hub for people’s entire internet experience.

For me, Instagram, Facebook, Twitter, LinkedIn, Google – all of these channels have been so successful because they own their particular features – and are damn good at what they do.  Trying to shoehorn a service offered ten times better elsewhere leaves a company in danger of diluting the core proposition that made it so successful in the first place.

And for me, that’s why I believe that Facebook should search outside of search for any new additions to its popular service.

Things are getting Pinteresting…

The public’s appetite for new and innovative social networks shows no signs of abating, with Pinterest rapidly emerging as ‘the’ social media phenomenon of early 2012.

Between September and December 2011, unique users on the site grew by 400%.  As of February 2012, the site has 10.4 million registered users and an average of 2 million users per day.  And its explosive growth has been the fastest of any independent website of all time, taking less than nine months to reach that impressive 10 million users mark.

So what is Pinterest?  At base, Pinterest is a ‘visual pinboard’, allowing users to ‘pin’ images onto ‘boards’ on their profiles, according to themes, groups and passions.  According to the site:

Pinterest lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favourite recipes.  Best of all, you can browse pinboards created by other people. Browsing pinboards is a fun way to discover new things and get inspiration from people who share your interests.

And perhaps this description goes some way to explaining the unique gender demographics of this network.  Statistics show that 97% of Pinterest’s Facebook fans are women, a demographic split that is replicated fairly accurately on the main Pinterest site.  And these women have been adopting Pinterest in their droves…

Between September and December 2011, unique users on the site grew by 400%.  As of February 2012, the site has 10.4 million registered users and an average of 2 million users per day.  And its explosive growth has been the fastest of any independent website of all time, taking less than nine months to reach that impressive 10 million users mark.

What does this mean for brands?

Needless to say, the sheer number of consumers flocking to Pinterest makes the platform an attractive proposition for brands and businesses.  Add to this the fact that Pinterest currently drives more traffic to third-party websites than Google + and LinkedIn combined, and you can quickly see a huge opportunity for the right brands in this innovative new space.

Indeed, many of the world’s biggest brands have flocked to Pinterest already – but how are they using it?

Clothing and ‘lifestyle’ brands such as GAP have been quick to jump on the Pinterest bandwagon, creating mood boards that reflect ‘inspiration’ for their latest collections and ‘denim icons’.  What does this do?  It allows GAP to curate a broad visual identity for itself, building lifestyle and aspirational messaging into its branding simply through subtle image association.  A well-executed and proven method to build on a brand identity through a popular new platform.

Other businesses have taken a more commercial approach to Pinterest, using its visual appeal to showcase products in a way that consumers find easy and appealing.  Tarte Cosmetics (in the US) uses its Pinterest boards to display its broad product ranges by category, offering a brief description with each picture.  Due to Pinterest’s simplicity, all users have to do is click on the desired image and they are taken directly to the product page on the company’s e-commerce platform.

Brands can also offer users the chance to pin their images onto the brands boards.  This is yet another example of social crowd-sourcing that allows consumers to feel closer to, and valued by, the brands they interact with as part of their world.

The Future?

There’s no doubt that Pinterest is big business – and here to stay.  It undoubtedly has strengths in certain key areas and naturally appeals to certain demographics that are visual-led, for example fashion, photography, retail, clothing, make-up etc.  These prominent ‘sectors’ also explain why Pinterest is such a female-dominated platform.

However, the advent of ‘digital snacking’ has seen users shift towards visual images and short copy as a preferred means of digital consumption.  Pinterest highlights this shift and brands would be wise to consider how their business could utilise this latest craze.

The Digital Landscape in 2012

There’s no questioning that the pace of digital technology (and indeed, its subsequent adoption by consumers) means that each year, digital practitioners and marketing types face a new set of channels, mediums, challenges and of course, possibilities..

 Whilst I am loathe to add to the glut of run-of-the-mill, obvious ‘digital predictions’ currently swilling around the Internet’s waters (especially given we’re now well into January already!), I feel compelled to jot down my thoughts on the digital year ahead. 

In no particular order, here is what I envisage the digital landscape to consist of in 2012, providing the Mayans weren’t right and we’re not all doomed of course…

 1. Mobile

 Mobile is one of those mediums that seems to crop up in these ‘prediction’ lists annually now, but 2012 really will be different.  There’s absolutely no question that the advent of smartphones has triggered a fundamental shift in how society communicates with brands and each other, as well as with the world around them.

 Sources vary, but latest figures put UK smartphone ownership at around 36% of the adult population, up from 27% from August 2011 – and this will only continue to grow in 2012.  Add this to the fact that consumers are becoming more mobile-savvy (40% now know what a QR code is) and using mobiles when shopping and you quickly realise that we’re on the cusp of some big things for the medium. 

 What does this mean for marketing communications?  Quite simply, the ability to reach our target audience with timely locations in the geographical locations we deem effective.  This could be product information, conversion tools, offers or CRM information.  But the advanced nature of mobile phones, coupled with the increasing adoption of mobile internet and geo-location services spells big things for the mobile future.

 2. Social CRM

 Thankfully, the social media debate has (seemingly) finally been put to bed.  It’s here, it’s lasted, it’s not a fad and its benefits are clear for even the most ardent sceptic to see.  However, businesses are still looking for ways to quantify their investment and maximise their efforts – and why not?

 Social media analytics packages are now reaching advanced levels and social media’s integration with other digital channels (e-commerce, websites etc.) has allowed businesses to see the value in joined-up strategic execution.  So the question is no longer ‘should we do social media’ but rather ‘how well do we do it’?

 In 2012, I believe that more and more businesses will start analysing their social media activity and joining up the dots on a consumer’s digital journey.  We can collect rich data from consumers through their digital activity, whether mobile, online or indeed, on social media, so working out ways to offer intrinsic value to these customers and segment them through social networks remains a powerful concept – and one that we will see integrated into business in 2012.   

 3. Augmented Reality

 I believe that 2012 will also be a hugely exciting year for augmented reality.  Whilst digital marketing geeks such as myself have been bouncing around with excitement at the possibilities of AR for a few years now, it’s only literally in the last few months that we have seen working examples wheeled out to the public in high-profile marketing campaigns.

 Just as 2011 saw consumers starting to engage with QR codes that brands sprinkled liberally on every press ad and piece of packaging they could, 2012 will see consumers starting to engage with augmented reality executions.

 For a young technology, I believe that the coming 12 months will see the majority of AR provide ‘brand theatre’ and add some fun, excitement and innovation to marketing campaigns.  It’s a fantastically creative medium and one that holds limitless possibilities for marketing campaigns, making AR a big thing to watch in 2012.

 ***

 So there we have it – I could list plenty of other areas I believe 2012 holds big things for, but shall stop (for now) at these three core examples. 

 Every year in digital is fast-paced, challenging, fun and packed with learnings, opportunities and incredible executions – and 2012 will be no different.

What do you think?  Do you agree with my list?  Have I missed anything?  Leave your comments below!

Social Peacocks: Social Media Display and Brand Affiliation in 2011

Back in 1959, Erving Goffman published a book entitled ‘The Presentation of Self in Everyday Life’, which, amongst other things, explored the theme that we ‘perform’ different roles dependent on specific ‘stages’ and situations we find ourselves in.

Although Goffman’s lauded name has become synonymous with this sociological concept, this is a theme that has run throughout history. Plato spoke of the ‘stage of human life’, whilst Shakespeare penned the pertinent phrase “all the world is a stage, and all the men and women merely players”.

It’s now 2011 and with the advent of social media, the concept of displaying ourselves on a stage has become more pertinent than ever before. We live in a world that is permanently switched-on; ever-connected. Sharing all aspects of our lives, from big news such as engagements and pregnancies to banal trivia such as what we are watching on TV, sharing on the social stage has become very much de rigeur.

With over 600,000,000 active users, Facebook has rapidly risen in less than a decade to become arguably one of the biggest ‘stages’ in modern life. Our social circles are no longer limited to close friends we see regularly; instead we can now ‘perform’ to old school ‘friends’ (I use the term loosely), casual acquaintances and old work colleagues as part of an ever-increasing audience viewing multiple ‘stages’.

But over the past two years, social media marketing has also made significant strides, with brands and businesses seeping osmotically into our online lives. The updates we receive from friends and family are now intertwined with communications from retailers, car companies, food brands, charities and local restaurants – in short, anyone that we actively choose to ‘like’.

Whilst recent research shows that many users are motivated to ‘like’ brands and businesses for the chance to win prizes and receive exclusive discounts, research has also started to highlight the growing trend in ‘liking’ brands in order to visibly display association with that brand to a peer network on social media channels.

This form of ‘display to convey’ is nothing new: take coffee tables adorned with meticulously arranged ‘high-brow’ literature / magazines; t-shirts adorned with branded logos; carrier bags displaying which shops we have just frequented. All around us, we display our consumer preferences through related collateral, be this actual or aspirational.

And this age-long trend has continue into the social sphere. Whether it’s using geo-locations to ‘check-in’ at a trendy bar or ‘liking’ a fashionable brand on Facebook (Apple, Aston Martin, Tag Heur et al), we are now sharing more and more of our consumer choices with a much wider audience. Why?

I conducted some research in various LinkedIn groups, asking the question, “Why do you click ‘like’ on a brand’s Facebook page?”, which threw up (amongst others) the two following responses:

“I already feel a big connection with the brand and want to let people know I like it.”

“The reason I did [like a page] was much more related to the identification I have with the brand rather than a special feeling […] they are a reference for me.”

Even from these two ad hoc quotes, we can glean that social media users (which in 2011, comprises the vast majority of us) are building, constructing and displaying their chosen ‘identities’ on one of the world’s biggest stages. Humans have always desired to display a side to themselves, be it status, wealth or sexuality – however the advent of display in social media has given rise to what I call, the social peacock.

I’m not for one moment claiming that this is the sole reason for consumers to ‘like’ a brand’s page. As previously stated, material incentives such as prizes and discounts are huge ‘like-drivers’. Social channels have opened up another level to customer service, with dedicated teams on Twitter, Facebook and Skype becoming standard practice for companies in the Utilities sector.

But for many social media users, ‘liking’ brands has become a way to collect badges and trophies that speak about them as a person; it allows them to project a desired image of themselves and their life choices. Like it or not, we live in a global economy driven by capitalism, and much of our perceived identity is intrinsically linked to the brands (as opposed to products) that we consume.

Who knows what the future may hold, especially since one of the rising trends in social media is the focus on local communities and niche ‘pockets’ of users sharing niche interests. But for now, clicking ‘like’ on a brand’s Facebook page remains very much a way of conveying choice, status and image – and marketers would do well to ensure that ‘social peacocks’ are one of the key groups they focus on.

Social Media: the playing field leveller.

I read this on Eric Qualman’s (Socialnomics) blog this morning:

“In the past, big brands held the advantage with traditional media: bigger budgets, esteemed ad agencies, impressive websites, and large sweepstakes.  Now in the social era, even the smallest of businesses can find success and achieve incredible gains without a single ad spend.”

And you know what?  He’s absolutely right.

We think of social media as a ‘game changer’, when in fact, the game is exactly the same.  It’s the playing field that’s changed, or, to be more precise, has been levelled.

Game on.

Sony Rips off Honda to Promote New Tablet?

I’ve long been a fan of Sony’s advertising, especially when the Playstation 2 was launched, ushering in a fantastic series of eerie and creative adverts.

In creating some buzz around the forthcoming Sony tablets, the electronics giant has produced a teaser that is typically nebulous, ethereal and creative.

It’s clearly a fantastic short video, and I’ve no doubt that the tablet will sell hundreds of thousands of units.  But am I the only one who thinks that the brand has completely ripped off Honda’s award-winning creative?

Simplicity that Packs a Punch

I’m a copywriter by trade, which means ads with clever copy, simple slogans and pertinent puns are normally the kind of ads that pique my interest.

However, this fantastic ad for Everlast Boxing equipment, produced by Euro RSCG in Germany to promote boxing / the brand’s health benefits, shows just how powerful a simple idea can be.  It certainly packs a punch.