There’s no questioning that the pace of digital technology (and indeed, its subsequent adoption by consumers) means that each year, digital practitioners and marketing types face a new set of channels, mediums, challenges and of course, possibilities..
Whilst I am loathe to add to the glut of run-of-the-mill, obvious ‘digital predictions’ currently swilling around the Internet’s waters (especially given we’re now well into January already!), I feel compelled to jot down my thoughts on the digital year ahead.
In no particular order, here is what I envisage the digital landscape to consist of in 2012, providing the Mayans weren’t right and we’re not all doomed of course…
Mobile is one of those mediums that seems to crop up in these ‘prediction’ lists annually now, but 2012 really will be different. There’s absolutely no question that the advent of smartphones has triggered a fundamental shift in how society communicates with brands and each other, as well as with the world around them.
Sources vary, but latest figures put UK smartphone ownership at around 36% of the adult population, up from 27% from August 2011 – and this will only continue to grow in 2012. Add this to the fact that consumers are becoming more mobile-savvy (40% now know what a QR code is) and using mobiles when shopping and you quickly realise that we’re on the cusp of some big things for the medium.
What does this mean for marketing communications? Quite simply, the ability to reach our target audience with timely locations in the geographical locations we deem effective. This could be product information, conversion tools, offers or CRM information. But the advanced nature of mobile phones, coupled with the increasing adoption of mobile internet and geo-location services spells big things for the mobile future.
2. Social CRM
Thankfully, the social media debate has (seemingly) finally been put to bed. It’s here, it’s lasted, it’s not a fad and its benefits are clear for even the most ardent sceptic to see. However, businesses are still looking for ways to quantify their investment and maximise their efforts – and why not?
Social media analytics packages are now reaching advanced levels and social media’s integration with other digital channels (e-commerce, websites etc.) has allowed businesses to see the value in joined-up strategic execution. So the question is no longer ‘should we do social media’ but rather ‘how well do we do it’?
In 2012, I believe that more and more businesses will start analysing their social media activity and joining up the dots on a consumer’s digital journey. We can collect rich data from consumers through their digital activity, whether mobile, online or indeed, on social media, so working out ways to offer intrinsic value to these customers and segment them through social networks remains a powerful concept – and one that we will see integrated into business in 2012.
3. Augmented Reality
I believe that 2012 will also be a hugely exciting year for augmented reality. Whilst digital marketing geeks such as myself have been bouncing around with excitement at the possibilities of AR for a few years now, it’s only literally in the last few months that we have seen working examples wheeled out to the public in high-profile marketing campaigns.
Just as 2011 saw consumers starting to engage with QR codes that brands sprinkled liberally on every press ad and piece of packaging they could, 2012 will see consumers starting to engage with augmented reality executions.
For a young technology, I believe that the coming 12 months will see the majority of AR provide ‘brand theatre’ and add some fun, excitement and innovation to marketing campaigns. It’s a fantastically creative medium and one that holds limitless possibilities for marketing campaigns, making AR a big thing to watch in 2012.
So there we have it – I could list plenty of other areas I believe 2012 holds big things for, but shall stop (for now) at these three core examples.
Every year in digital is fast-paced, challenging, fun and packed with learnings, opportunities and incredible executions – and 2012 will be no different.
What do you think? Do you agree with my list? Have I missed anything? Leave your comments below!